IUM partners with Livelogik

14 February 2018

Bedfordview, Johannesburg – Insurance Underwriting Managers, the largest independently owned underwriting manager in Southern Africa, continue to offer brokers and their client’s advanced insurance solutions that are tailor-made for their specific needs. IUM’s remarkable level of service has now been enhanced by their partnership with LiveLogik effective 1 January 2018.

LiveLogik has been successfully implemented in Australia, New Zealand, USA, and Italy, and now for the first time in South Africa.

“Visual communication transcends all communication barriers. In business it is becoming essential as a method of interaction that enhances the quality of customer service, experience and interaction” says Antonio Iozzo, IUM’s CEO.

LiveLogik achieves precisely that - improved levels of customer service by increasing the quality of human-to-human interaction, thus partnering with IUM was a no-brainer.

LiveLogik is a digital video and real-time collaboration platform which allows IUM to assist clients to drastically decrease the inconvenience of dealing with a claim. In essence, the application allows IUM to connect with the client via their smartphone and digitally capture and assess the loss via a live video stream. Providing an improved claims experience for customers by taking control of claim cycle times, collecting all critical loss information at first customer contact and eliminating unnecessary costs due to claim bottlenecks.

Please click on the videos below the see how LiveLogik works.

Motor Claims
Property Claims

IUM has an extensive range of tailor-made personal and commercial insurance products and services – from cover for individuals all the way to multinational corporations. IUM’s employees are dedicated to making the best insurance products, and to leaving the insurance industry better than we, as a company, found it.